Simulate Typing and Recording Audio in GoHighLevel
What is the Presence feature?
The Presence feature allows your customers to see when you are typing a message or recording an audio on WhatsApp, even when you're using GHL. This makes communication much more humanized and natural!
💡 Why use it? When the customer sees that you're typing or recording, they know they're being attended in real time. This builds more trust and connection!
Prerequisites
Before starting, make sure you have:
| Requirement | Description |
|---|---|
| STEVO Instance | Connected to V2 (required) |
| Script installed | Presence script installed in GHL |
⚠️ Important: This feature is available only on V2 of STEVO. V1 does not have this feature.
How Does It Work?
Typing in Real Time
When you type a message in GHL's Compose, it automatically shows the customer that you're typing.
- You start typing in GHL
- Customer sees "Typing..." on their WhatsApp
- You send the message
- The status disappears automatically
Recording Audio in Real Time
When you click the audio recorder in GHL, it shows the customer that you're recording an audio.
- You click the record audio button
- Customer sees the microphone icon (recording)
- You send the audio
- The status disappears automatically
Commands for Automations
You can use presence within your automations! Just add an SMS action with the commands:
| Command | Description |
|---|---|
#presenca|audio | Shows the customer that you're recording audio |
#presenca|mensagem | Shows the customer that you're typing |
How to Use in Automations
Step by Step
- Access Automations in GHL
- Create or edit an automation
- Add a "Send SMS" action
- In the message field, put the presence command
- Add a delay (wait time)
- Send the real message or audio
Complete Flow Example
Simulating typing before sending message:
Action 1: Send SMS with #presenca|mensagem
Action 2: Wait 5-10 seconds
Action 3: Send the real message
Simulating recording before sending audio:
Action 1: Send SMS with #presenca|audio
Action 2: Wait 10-15 seconds (depends on audio length)
Action 3: Send the audio
Use Cases
| Situation | Command | Wait Time |
|---|---|---|
| Short message | #presenca|mensagem | 3-5 seconds |
| Long message | #presenca|mensagem | 8-12 seconds |
| Short audio | #presenca|audio | 5-10 seconds |
| Long audio | #presenca|audio | 15-20 seconds |
Presence Advantages
| Benefit | Description |
|---|---|
| Humanization | Customer feels they're talking to a real person |
| Trust | Shows they're being attended in real time |
| Engagement | Customer waits for the message, increases attention |
| Naturalness | Simulates real typing behavior |
| Smart automations | Use in automated flows without seeming like a bot |
Script Installation
For presence to work in GHL, you need to install the script:
- Access Settings in GHL
- Go to Company
- Click on Custom JavaScript
- Paste the presence script
- Save the changes
💡 Tip: The script will be available in the official tutorial and in the video description.
Important Notes
- V2 Only: This feature is only available on STEVO V2
- Automatic: When you type or record manually in GHL, presence appears automatically
- Commands: For automations, use the commands
#presenca|audioor#presenca|mensagem - Disappears automatically: The status disappears automatically after sending the message or audio
Next Steps
Now that you know how to use presence:
- Verify you're on STEVO V2
- Install the presence script in GHL
- Test typing manually in GHL
- Test recording audio manually
- Set up your automations with presence commands
- Humanize your customer service!
Humanized Customer Service!
With the Presence feature on STEVO, your automations become much more natural and your customers feel they're being attended by a real person. This makes all the difference in customer experience!