How to Manage Multiple Numbers

---

Complete Tutorial – Automatic Multi-Number Management in GHL

Objective

Automate number switching in GoHighLevel whenever a client sends a message from different WhatsApp numbers, ensuring organized and clear customer communication.

---

Step by Step

1. Set Up Tags and Numbers

Each number connected to GHL needs its own tag:

Number	Tag
General Number	CS
EL Number	EL
Kaylany Number	Kaylany
Finance Number	Financeiro

---

2. Create an Automation Workflow

Go to:

• GHL → Automations
• Click "Create Workflow"

---

3. Configure the Trigger

• Choose Trigger: Contact Reply
• Save and continue

---

4. Create a Source Condition

1. Click Add Condition
2. Select "Message Contains Phrase"
3. Add the Source value of the specific number (ex: EL number)
4. Add an exclusion condition: Do NOT enter if the contact already has the Tag (ex: CS)

---

5. Configure Actions

Add the following actions under the condition:

Action	Description
Add Tag	Example: "CS" (prevents entering the workflow again)
Send SMS	Configure the Switch change to the specific number
Remove Other Tags	Remove tags from numbers that won't be used

---

Visual Example of the Workflow

┌─────────────────────────────┐
│  Trigger: Contact Reply     │
└──────────────┬──────────────┘
               ▼
┌─────────────────────────────┐
│  Condition: Contains phrase │
│  (Number Source)            │
└──────────────┬──────────────┘
               ▼
┌─────────────────────────────┐
│  Actions:                   │
│  • Add specific Tag         │
│  • SMS Switch change        │
│  • Remove unused Tags       │
└─────────────────────────────┘