Calls Panel
📞 Calls Panel
🎯 What is the Calls Panel?
The Calls Panel is Stevo Voice’s central interface where you can make and receive voice calls directly through WhatsApp. It is your control center for all voice communication.
📋 Prerequisites
- Stevo Voice configured and active
- WhatsApp Business connected
- STEVO instance running
- Access to your instance dashboard
🚀 Accessing the Calls Panel
Step 1: Enter Your Instance
In the main dashboard, click the instance where Stevo Voice is configured.
Step 2: Navigate to the Panel
Look for the "Call WhatsApp" or "Calls Panel" tab in your instance’s side menu.
Step 3: Open the Stevo Voice Panel
Click the "Access Stevo Voice Panel" button to open the call interface.
📞 Making Calls
📱 Direct Call
- Enter the number: Insert the recipient’s WhatsApp number
- Click "Call": Start the call
- Wait for connection: The system will initiate the call
- Speak normally: Enjoy HD-quality audio
📋 Calling from Contact List
- Open the list: View saved contacts
- Select a contact: Click the desired person
- Start the call: Click the phone icon
- Monitor the status: Ringing, busy, answered
📲 Receiving Calls
🔔 Call Notifications
- Visual alert: Real-time call pop-ups
- Sound alert: Notification tone
- Caller info: Name and number
- Response options: Answer or decline
📞 Answering Calls
- Click "Answer": Accept the call
- Check audio: Make sure mic and speakers are OK
- Talk naturally: Smooth voice communication
- End when needed: Use "Hang Up"
🎛️ Panel Interface
📊 Main Area
| Element | Description |
|---|---|
| Number field | Enter phone numbers |
| Call button | Green icon to initiate calls |
| Connection status | Line quality indicator |
| Audio controls | Volume, mute, speaker |
📋 Contact List
| Feature | Description |
|---|---|
| Saved contacts | Your WhatsApp contacts |
| Call history | Recent incoming and outgoing calls |
| Online status | Shows availability |
| Search bar | Find contacts quickly |
⚙️ Settings
- Audio quality adjustments
- Select microphone and speakers
- Notification settings
- Recording (when allowed)
📈 Call Monitoring
📊 Real-Time Info
- Call duration
- Connection quality
- Contact status
- Instant history
📋 Basic Reports
- Calls of the day
- Total talk time
- Answer rate
- Most contacted people
💡 Tips for Using the Panel
- Test audio before calling
- Use in a quiet environment
- Keep a stable connection
- Organize your contacts
- Monitor connection quality
🚨 Panel Use Cases
🏢 Customer Support
- Receive customer inquiries
- Make follow-up calls
- Solve issues over the phone
- Confirm important information
💼 Sales & Business
- Call qualified leads
- Close deals by phone
- Clarify product questions
- Schedule meetings
🏥 Professional Services
- Confirm appointments
- Share results by phone
- Offer technical guidance
- Provide specialized support
🚫 Important Notes:
- Respect business hours
- Have consent to call
- Respect privacy and data protection laws
- Keep a strong internet connection
- Have backup alternatives
🔧 Troubleshooting
🔊 Audio Problems
| Issue | Solution |
|---|---|
| No sound | Check if speakers are enabled |
| Echo | Use headphones |
| Cut audio | Check internet connection |
| Low volume | Adjust audio settings |
📞 Connection Problems
| Issue | Solution |
|---|---|
| Call won’t complete | Verify the number |
| Can't receive calls | Check panel settings |
| Call drops | Test connection stability |
| Panel won't load | Refresh or restart instance |
🎯 Next Steps
- Watch the full tutorial video
- Access your instance panel
- Make a test call
- Configure your audio devices
- Organize your contacts
- Practice making and receiving calls
💡 Final Tip:
The Calls Panel is your voice communication hub. Get familiar with all its features to get the most out of Stevo Voice!